On this page you can find answers to some of our frequently asked questions.
How can Counselling help me?
Counselling can help you in any number of ways, for instance:

  • it can encourage you to find a way through your difficulties and regain strength and confidence to move forward;
  • it can help you identify deeper issues at play that may need addressing, such as anxiety, grief and loss, depression or trauma;
  • it can help you to look at your thoughts from a different perspective;
  • it can help build and restore relationships;
  • it can help couples to maintain healthy relationships through difficult times; and
  • it can assist wider family groups to communicate better.
Can anyone make an appointment?
Yes. Anyone is welcome to apply for Counselling services, whether Individual, Relationship, or Family.
What if I'm just not sure my Counsellor is the right person for me?
Counselling involves building a relationship of trust between you and your counsellor. This often will develop over a number of sessions. However, if you feel the counsellor appointed to you is perhaps just not quite the right fit, simply talk to your case manager and we can find someone else to assist.
How much will Counselling cost?
The cost of Counselling is $150 per hour long session, regardless of whether you are seeking Individual, Relationship, or Family Counselling.
When do I need to pay?
Payment is required in advance.

Once we receive payment of the Counselling Fee, your case manager will appoint a counsellor and make arrangements for your session.

How do I pay?
When you apply online, you will be asked to pay for your session(s) using a secure online payment system.

You can also pay by credit card or electronic transfer through online banking. Just ask your case manager for details.

What happens if I need to cancel or reschedule?

If you need to cancel or reschedule a session, please contact your case manager right away.

A cancellation fee may apply:


Cancellation notice period  Cancellation fee
No notice (don’t show up) Full fee will be forfeited
Less than 48 hours notice $50.00
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